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Hollywoodtreeco.com Privacy Policy

Our Privacy Policy

How we store and track your data.

Questions?

Who We Are

Our website address is: https://hollywoodtreeco.ca.
Holly Wood Tree Co. is a Canadian-based company offering arborist services, custom woodworking, and branded merchandise.

Contact Information:

We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

What Personal Data We Collect and Why We Collect It

Contact Forms

Our website includes “Request a Quote” and “Request Contact” forms on most pages. These forms collect:

  • Name
  • Email Address
  • Phone Number
  • Message

This data is used solely for communication purposes and to provide requested information or services. For project inquiries, we may request photos of your property to assist with planning and design.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and track website usage. This includes:

  • Storing cart contents and recently viewed products while you browse.
  • Using Google Analytics and WooCommerce Analytics to collect anonymized data, such as IP address, browser type, and user interactions.

Future Cookie Use:
Additional cookies may be added for analytics, personalization, or marketing purposes. This privacy policy will be updated accordingly.

Your Control:
You can manage or disable cookies through your browser settings. Disabling cookies may impact certain site functionalities.

Embedded Content

Our website may include embedded content (e.g., YouTube videos, social media posts). Embedded content behaves as if you visited the source website directly, and these third-party websites may collect data or use cookies.

E-Commerce and Payments

What We Collect and Store

When you purchase from us, we collect:

  • Name, billing address, and shipping address.
  • Email address and phone number.
  • Payment details (processed securely via Stripe).
  • Optional account information, such as username and password.

This data is used to:

  • Process and deliver your order.
  • Communicate order details and updates.
  • Facilitate returns or exchanges.

Payments

We accept payments through Stripe. Your payment data is handled securely, and we only share the information required to process transactions, such as:

  • Purchase total
  • Billing information

Refer to the Stripe Privacy Policy for details: https://stripe.com/en-ca/privacy.

Shipping

We ship apparel within Canada using Canada Post. Local pickup is also available. Shipping details are used solely for order fulfillment.

For information on Canada Post’s data practices, refer to their privacy policy: https://www.canadapost-postescanada.ca/cpc/en/privacy-policy.

Data Retention

We retain personal data for a reasonable time to fulfill the purposes outlined in this policy, such as:

  • Contact form submissions: Stored as long as necessary to respond to inquiries.
  • Order information: Retained for tax, accounting, and legal obligations.
  • Account information: Retained until the account is deleted.

Your Rights

Under PIPEDA, you have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccuracies in your data.
  • Withdraw consent for certain data uses.
  • Request deletion of your personal data, except where retention is required for legal or administrative purposes.

To exercise these rights, contact us at hollywoodtreeco@gmail.com.

Refund and Exchange Policy

  • Apparel: Returns and exchanges are accepted within 30 days. Customers are responsible for return shipping costs. Local in-person exchanges are allowed.
  • Custom Products: Custom orders are non-refundable and non-returnable due to their personalized nature.

Who We Share Your Data With

To operate our store, we may share data with:

  • Shipping Providers: Canada Post for shipping calculations and deliveries.
  • Payment Gateway: Stripe for secure payment processing.
  • Analytics Providers: Google Analytics and WooCommerce Analytics for website insights.

We do not sell or share your data with third parties for marketing purposes.

Security

We use standard encryption and security measures to protect your data. However, no method of transmission or storage is 100% secure.

Questions or Concerns?

If you have any questions about this privacy policy or your data, please contact us: